Customer Success Administrator

We are growing rapidly and are looking for a Customer Success Administrator who can support our Customer Success team build and foster ongoing relationships that deliver long-term value to our customers.
Location: North America

At e.fundamentals we are passionate about building a high-growth environment for our business, our clients, and ourselves where everyone can thrive.  As the growth of online grocery revenue has accelerated, so has the requirement for better insights to understand performance and growth opportunities in this dynamic environment.

Our industry-leading digital shelf analytics tool helps CPG teams make more sense of their e-commerce results and turn data into actionable insights that can put them one step ahead of the competition. We help world-leading brands like Kellogg's, PepsiCo and Starbucks achieve outstanding results at speed and scale.

We are growing rapidly and are looking for a Customer Success Administrator who can support our Customer Success team build and foster ongoing relationships that deliver long term value to our customers. Working as part of the customer success team you will play a critical role in onboarding and supporting our clients.

 

Responsibilities include:

  • Supporting new and existing clients achieve the most value with the service
  • Measuring our client’s usage develop tools to increase usage including highlight challenges/dips in usage
  • Database management including Identifying bugs and user issues across all clients. Work with the engineering team to resolve client and service challenges
  • Maintaining excellent service standards and going above and beyond to improve our client’s satisfaction to support retention
  • Supporting Customer Success team with onboarding new clients and retaining existing clients
  • Developing and managing successful new employee onboarding experience which drives employee satisfaction and retention
  • Partner multi functionally across the global business to support the Customer Success team

 

Skills and Qualifications

  • Excellent time management skills and ability to balance multiple priorities
  • Strong organization, verbal, and written communication skills
  • Proficient in excel
  • Must pay close attention to detail, have a positive and proactive approach, and be self-directed
  • Previous experience in an administrative support role or role with transferable skills
  • Experience working in CPG or eCommerce is a bonus

Our Culture

Our distinctive culture is based on six values that drive our behavior and actions. We look for individuals that are comfortable with our identity and willing to positively influence it.

  • TRANSPARENT: We openly share information and our knowledge to support everyone to make better decisions.
  • HEARTFELT: We genuinely love what we do. We are positive and enthusiastic – we love a challenge and celebrate success and learn from failure.
  • RESILIENT: We own it, we don’t give up – we solve problems. Everyone leads to remove barriers to growth.
  • INCLUSIVE: We embrace diversity, we actively step up to help others even when it’s not easy for us. One team, one goal, leadership supported.
  • VALUABLE: We are valued, trusted, and supported. We listen to feedback and challenge each other with kindness.
  • EXCEPTIONAL: We provide exceptional client experience using our passion for our product, lifelong learning, and personal growth.

 

Compensation and Benefits

  • Opportunity to make a difference with a high growth SaaS company
  • Competitive salary and vacation including your birthday off
  • Career growth opportunities
  • Competitive Healthcare, Dental & Vision plans
  • 401K investment plan with company match

For more information and to apply please contact: Stephanie.Rubin@efundamentals.com

Share

All the digital Shelf Analytics You Need to Succeed at Speed & Scale
See why world leading brands choose e.fundamentals for actionable digital shelf insights

Request A demo

Latest Resources

Does paid retail search help organic SEO? Here’s what CPGs need to know

As CPG brands shift more spend into retail media to win in search, brands need to understand the relationship between paid-for and organic SEO. Here's what you need to know.

Read more

Out of luck with out-of-stocks? How to monitor availability and protect your retail SEO

Minimize stockouts and the negative impact on your retail SEO with our overview and 5 top tips.

Read more

David Murray-Hundley steps down as Chairman of e.fundamentals

e.fundamentals today announced that David Murray-Hundley will step down as Chairman. He is now looking to free up time to refocus on growing early start-up businesses in light of e.fundamentals’ phenomenal success.

Read more

How to create an eCommerce marketing strategy that delivers for CPGs

The goal of an ecommerce marketing strategy is to be seen, heard, and bought. Here's what it takes to create one that delivers for CPGs.

Read more

How to build a data-driven CPG organization, in 5 steps

At a time when more buying is shifting to online, data strategy is rising up the agenda for many CPG organizations. Here are 5 steps for how to embed data-driven thinking across the org.

Read more

MAP pricing for CPGs: How it works, why it’s important, and how to prevent violations

As the US online grocery market becomes increasingly competitive, it’s essential that CPGs monitor price movements. Those with the right tools have a competitive advantage. Here's what you need to know.

Read more

View Our Most Popular resources to help you learn and win on the digital shelf.

the ultimate guide to content management on the digital shelf thumb

The Ultimate Guide to Content Management on the Digital Shelf

Maximize ecommerce sales with optimized Content with our ultimate guide made in partnership with Salsify.

The Digital Shelf Cast - Listen to our latest episode

A monthly podcast for CPGS covering the latest trends in grocery and digital ecommerce.

Digital Shelf Analytics - Buyers Guide

Complimentary Gartner Report Download innovation insight for Digital Shelf Analytics. 
e.fundamentals is the leading digital shelf analytics  provider for CPG brands looking to analyze, measure and optimize eCommerce performance. We turn complex data from hundreds of retailers into actionable insights that enable eCom teams to take fast actions to drive sales and conversion on the digital shelf.

UNITED STATES

Chicago

444 West Lake Street, 
Suite 1700, 
Illinois, 
Chicago, 
60606
+1312 416 8580

UNITED KINGDOM

London

20 St Thomas Street, 
2nd Floor Runway East,
London
SE1 9RS

Members of

CMA SIMA Logo
Copyright © 2020 – e.fundamentals (Inc) Ltd All Right Reserved Reg No. 11020663