Customer Success Manager North America

Working as part of the customer success team you will play a critical role in on-boarding and supporting our clients.
Location: Remote / North America

At e.fundamentals we are passionate about building a high growth environment for our business, our clients, and ourselves where everyone can thrive.  As the growth of online grocery revenue has accelerated, so has the requirement for better insights to understand performance and growth opportunities in this dynamic environment.  We are looking for customer success managers who know how to build and foster ongoing relationships that deliver long term value to our customers.

Working as part of the customer success team you will play a critical role in on-boarding and supporting our clients. Customer success is at the heart of what we do so you should have CPG experience working in sales, category management, or marketing, and eCommerce. This is an exciting time to join our fast growing digital shelf analytics company.

Objectives and responsibilities of this Role

  • Develop long-term customer relationships
  • Effectively showcasing our services and new products to existing customers, helping them to continually improve and grow online market share
  • Effectively working with our clients to ensure we are delivering over 4x ROI and finding new areas where we can add value
  • Listen to customers, understand business objectives, and work within e.fundamentals to coordinate internal and external resources to deliver long term value to our customers
  • Ensure we maintain our world class net promoter score with our customers
  • Ensure our customers continue to leverage our solution, see value and renew their contracts
  • Stay current with company offerings and eCommerce industry trends
  • Oversee and achieve organizational goals while upholding best practices

Skills and Qualifications

  • 5+ years experience working in Sales, Category Management or Marketing for a CPG company
  • Experience working in eCommerce
  • Experience working with all levels of the business, including senior executives
  • Willingness to travel as needed to meet with clients (when travel resumes)
  • Bachelor’s and/or Masters’ degree in business or a related discipline

Compensation and Benefits

  • Opportunity to make a difference with a high growth SaaS company
  • Competitive salary and bonus plan
  • Company paid Healthcare, Dental & Vision plans
  • 401K investment plan 

About Us

The e.fundamentals digital shelf analytics solution supports international consumer goods brands (CPGs) like Starbucks, Molson Coors and Mars to win in eCommerce. Providing a full digital shelf category view and industry leading expert support. Sales, Marketing and Commercial teams benefit from automated insights, gathered daily across pricing and promotions, distribution, share of search and shopper feedback across the world’s major online retailers.

The real-time, accurate data, delivered in an easy-to-use dashboard, allows teams to quickly navigate and action the changes required to maximize eCommerce sales and performance.

For more information and to apply please contact: [email protected]

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